FAQ

PHIL has a very wide selection when it comes to tap water coolers. We can offer Phil-up water fountains, personalized water coolers as well as multifunctional faucets.

Prices depend greatly on what type of system you wish to purchase or rent, do you wish to pour sparkling water or not, and how many systems do you need?

Guide prices excluding VAT for purchasing and renting one system:

Personalized water cooler:
Purchase: €1,400 to €2,000 including personalization
Rental: €50 to €65 including personalization, annual maintenance and filter replacement

Multifunction Faucets:
Purchase: €1,950 to €2,500 in Chrome, other colors may have an additional cost.
Rental: €64 to €77.50 in Chrome, other colors may have an additional cost. Includes annual maintenance and filter replacement.

Phil-up:
Purchase: Price on request
Rental: price on request

PHIL strives to provide the best service on the market. We do this by always being available for any questions and problems.

In addition, PHIL offers only a limited number of options in terms of cooling capacity. This allows us to move quickly in the event of any failure of your unit. We try to depan you the same day. In addition, we have some water coolers in stock. Our technician always has an appliance with him, to give you a temporary replacement system within the shortest possible time should it not be solved immediately.

Every tap water cooler from PHIL is equipped with a filter from Pentair. The AC2 filters are good for filtering about 5,500 liters.

It removes all impurities down to 0.2 microns (0.0002mm) and filters unwanted tastes and odors from the water.

PHIL provides you with the best service, this includes both purchase and rental maintenance contracts.

These contracts run for a minimum of 60 months (5 years) and are renewed annually. This keeps your unit always in top condition for a longer life.

Purchasing a unit from PHIL is a good choice. The water cooler is in your possession immediately. No warranties and a 2-year warranty on defective parts. A maintenance contract is signed for a minimum of 60 months (5 years) to optimize the quality and longevity of your water fountain.

Renting a tap water system is only available for businesses. The advantage of renting is that you have an all-in price per month along with a full-omnium warranty for the entire minimum rental period of 60 months (5 years). Including maintenance and filter replacement. So you are completely taken care of.

When purchasing a device, you enjoy a 2-year warranty period.

When renting a device, you have a full-omnium warranty for the entire duration of the rental contract.

The deposit is 3 months rental of your device excluding VAT.

1. Check the supply of water. This can be done in 2 ways. On the one hand directly at the faucet, make sure it is open. On the other hand at the filter head, on this you will see a valve, this should always be lying. Do not point upwards.
2. Check that all electrical connections are still properly connected. At the installation itself or at the outlet.
3. Turn off the device for a few 10 seconds. And turn it on again.

Should the above not work, be sure to contact us.

This is perfectly normal. The pressure of the CO2 regularly pushes out a drop. To make this stop, you can take off a little flat water to take the pressure off.

With all drinking water systems, we require the following connections.

1x 3/4″ free outdoor tap
1x 230V / 16A (normal) power outlet

With a multi-purpose faucet (filtered flat and sparkling water on the one hand, and normal hot and cold tap water on the other), the following provisions should be made
1x cold combination angle stopcock 3/8″ (tap water) – 3/4″ (filtered water)
1x hot angle stopcock 3/8″ (tap water)
1x 230V / 16A (normal) socket

Natural ventilation should be provided for under-cabinet cooling (in cabinet). 200cm2

These provisions should be made for placement by PHIL

PHIL has some options of cartridges. Depending on type of cartridge, you can find the number of liters of spray water below:

2 kg: +- 350 liters
1.3 kg: +- 200 liters
0.6 kg: +- 90 liters

For businesses, we provide three 2 kg cartridges which yields at least 1,000 liters of sparkling water. These are changed at annual maintenance.

Should you already run out of 2 cartridges quite a while before the maintenance, you can always contact us for an earlier change.

The pressure of the spray water is very low or there is no more effervescence on the water? Test if the flat water still has the normal pressure. If this is the case, your CO2 bottle is empty, the bottle is turned on or the pressure gauge valve is on.

CO2 bottle empty: replace the CO2 cartridge.
CO2 cartridge is closed: open the CO2 cartridge.
Pressure gauge valve is closed: you will notice this because the valve is at right angles to the line. Turn the valve in the line flow direction.

Contact us if the above does not work.

1. There is no more pressure on the water when you want to take fizz.
2. The water no longer fizzes.
3. The CO2 meter has a red plain, it is heavily in the red.

A CO2 cartridge you may perfectly replace yourself. We always supply multiple CO2 bottles to always have delicious sparkling water at your disposal.

1. Close the CO2 bottle.
2. Unscrew the CO2 meter with the wrench provided. (some CO2 may escape in the process)
3. Set the empty bottle ready for replacement at the next service.
4. Take a new bottle and remove the seal.
5. Screw the CO2 meter back on. Make sure it is tight!
6. Open the bottle and the CO2 meter automatically returns to 3.5 to 4 bar

Wait about 15 minutes, you should have squirt water again. Is this not working? Then you need to vent the system. You do this as follows.

1. Turn off the water supply. This can be done in 2 ways. On the one hand directly at the faucet. On the other hand at the filter head, on this you will see a valve that lies flat, turn it so that it points up.
2. Take a bucket and place it under the tap head
3. Drain effervescent water until only CO2 comes out, this may splash a bit. Release CO2 for about 5 seconds. (this may make some noise)
4. Turn the water supply back on. Either at the faucet or at the filter.

Wait about 15 minutes, you should have perfect sparkling water again.

If this is still not resolved you can always contact us and a technician will come by!

A CO2 cartridge you may perfectly replace yourself. We always supply multiple CO2 bottles to always have delicious sparkling water at your disposal.

1. Unscrew the CO2 meter by hand. (some CO2 may escape in the process)
2. Take a new cartridge and remove the seal.
3. Screw the CO2 meter back on. Make sure it is tight! (some CO2 may escape)
4. The CO2 meter automatically returns to 3.5 to 4 bar
5. Take the empty CO2 cartridge to the recycling yard.

Wait about 15 minutes, you should have squirt water again. Is this not working? Then you need to vent the system. You do this as follows.

1. Turn off the water supply. This can be done in 2 ways. On the one hand directly at the faucet. On the other hand at the filter head, on this you will see a valve that lies flat, turn it so that it points up.
2. Take a bucket and place it under the tap head
3. Drain effervescent water until only CO2 comes out, this may splash a bit. Release CO2 for about 5 seconds. (this may make some noise)
4. Turn the water supply back on. Either at the faucet or at the filter.

Wait about 15 minutes, you should have perfect sparkling water again.

If this is still not resolved you can always contact us and a technician will come by!